Springside Marketing

CREDIT CARDS

We gladly accept VISA, MasterCard, Discover and American Express credit cards for orders. Be sure to supply your daytime phone number in case we have a question about your order. The credit card verification process usually requires that the "bill to" address on credit card orders is the same as the "bill to" address on your credit card account. All card numbers are electronically verified with the card issuer before shipment. Credit card information is kept strictly confidential.

Be sure to include your Credit Card Security Number with you order. Credit card authorization agencies have begun requesting an additional three-digit code printed on the back of the credit card for orders placed over the phone or online or otherwise when the physical credit card is not available to the merchant for inspection. This number is usually the last three digits printed in the signature area on the back of the card. (The Security Number may be three or four digits and may be on either the front or the back of American Express cards.) This is a security measure that helps keep costs down by reducing fraud, which is why we now request it. (See the diagram at right.)

SHIPPING INFORMATION

Our standard shipping/handling charge is just $3.00 for all orders up to $40.00. ORDERS OF $40.00 OR MORE ARE STILL SHIPPED FREE if the order is being mailed to a destination within the USA or to APO or FPO addresses (with USA ZIP codes). If an order is shipped to multiple addresses, standard handling charges (above) apply to each address. We do not ship C.O.D.

CANADIAN CUSTOMERS: $3.00 shipping/handling fee for Canadian orders totaling $40 or less; $5.00 for all orders above $40.00 (U.S.). All orders must be prepaid by money order or credit card (see above) in U.S. dollars. Please do not send currency. We cannot bill. Payment by credit card greatly simplifies the conversion process, as your account will automatically be billed for the correct amount. Note that most orders incur import charges by the Canadian government.

OTHER FOREIGN CUSTOMERS pay the actual shipping expenses from the USA to your location. (Call, fax or write for details.) Sorry, we cannot ship C.O.D. All orders must be prepaid by money order or credit card in U.S. dollars. Duty and/or similar import charges are the customer’s responsibility. We cannot bill. For orders placed online, the shipping charge will be calculated and added at the time of shipment and, consequently, will not be reflected in the total given online.

PLEASE NOTE: Most orders, regardless of destination, are shipped to you by MAIL (U.S. Postal Service) unless you request special treatment. (See below.)

SPECIAL SHIPPING OPTIONS

If UPS delivery is requested (rather than mail) the shipping/handling charge equals the actual UPS freight charge plus $1.00 on any size order. (Sometimes due to the size of an order we ship UPS ground service even when not requested if a UPS address is available. Under such circumstances, there is no additional charge to you and on orders over $40 it is, of course, free.) This applies to regular requested ground service as well as OVERNIGHT and 2ND DAY service via UPS. We can also ship by Fed Ex.

NOTE: Special shipping discounts or premium charges as described above may not appear properly during online ordering. Each online order is checked by one of our customer service operators here and will be corrected manually to reflect all appropriate changes before your credit card is charged.

ORDERING BY MAIL

Anything found here in our Springside webstore can also be ordered by mail, if you so desire. To make it easy for you, click here to download an order blank in PDF format which you can print, fill out and mail in. (The mailing address is at the bottom of the form.) Please understand, though, that mailing in the order roughly doubles the time it will take for your order to arrive, since the Postal Service first has to deliver your order to us before we can process the order and mail the merchandise back to you. Mailing in your order does make it possible to pay by check or money order in addition to the credit cards accepted through the webstore. Please note, though, that while we gladly accept personal checks, customers whose checks are returned by the bank for insufficient funds or any other reason will necessarily be assessed the $15.00 banking surcharge (subject to increase if bank charges for handling such returns increase). Naturally, please be sure your check is properly filled out and signed before sending. We cannot ship by C. O. D.

GIFT CERTIFICATES

Gift Certificates are available online from Springside in increments of $10.00. It’s an easy way to give the gift of music — while letting the recipient select specific items he or she wants. Online, just use the stock number “GIFT” and order the quantity that would total the amount you wish. (For example, to order $90 in gift certificates you would enter "9" as the quantity — $10 x 9 = $90.) Gift Certificates also may be ordered by phone, charged to your VISA, MasterCard, Discover or American Express card. (Gift certificates ordered by phone or by mail can be for any amount, not just the $10 increments.) The Gift Certificate(s) will be mailed to you promptly with an extra copy of our catalog for the gift recipient, who will appreciate your thoughtfulness.

SPEEDY SERVICE ALWAYS

Orders received by 2 p.m. Eastern Time (usually later) are normally shipped the same day. We try to keep adequate stock on hand, but high demand can sometimes result in backorders. Also, record companies often delay the release of new product. Orders for such product are shipped as soon as available. We will notify you of lengthy delays (over which we have no control) and, unless you tell us otherwise, will ship such items as soon as we receive them.

Please note that we have no control over how long it takes for your order to get to us (if sent by mail) and we have no control over how long it takes the Postal Service to get your order to you. All we can do is promise to fill your order promptly, usually the same day (weekday) that we receive it (in the timeframe cited above). If you placed your order online and are a registered user, you can check the status of your order online. (See the link at the bottom of this page.) This will tell you when your order was actually shipped. (Please note that order status is updated on the web-based system only every several hours during office hours.) If you provided an e-mail address, you normally will receive an e-mail order confirmation automatically when the order is shipped.

If you have a special immediate need, please call during office hours (weekdays 8:30 a.m. to 5 p.m. Eastern Time USA) to discuss overnight or 2nd Day shipment options. These can be expensive, but will get the job done if you need it.

SPRINGSIDE CATALOG PRICES

We take advantage of quantity buying to keep our prices as low as possible. Most of our prices are below manufacturer's suggested retail price, often by a dollar or two! Rather than a one-price-for all policy, at Springside each item is individually priced so we can give you the best price on each item. (Manufacturer prices even for the same type of product — compacts discs, for example — vary widely. And manufacturers often change pricing — up or down.)

Add such special attention regarding fair pricing to our free shipping for orders over $40 and you can’t beat our price/service combination!

When comparing prices, please be sure to include our free shipping and frequent bonus discounts in your calculations, as well as our same-day filling of orders. We want to save you money, without sacrificing service! We are knowledgable specialists in Southern Gospel music, not just a part of some big company that sells everything from "heavy metal" to polka recordings.

Prices that are reduced by the manufacturer during the lifetime of our printed catalog will be reduced immediately (subject to our stock on hand), both for catalog customers and those ordering online. Prices that are increased by the manufacturer normally won't be increased by Springside until the next printed catalog. We work hard to be absolutely fair in our pricing in every way.

CATALOG UPDATES

With each order we mail you, we enclose our current lists of NEW items since the last regular catalog for your convenience, plus a BARGAIN SHEET featuring discontinued and overstocked items, when available, at special low prices. All of these items can normally be ordered online as well as by mail or phone.

OUR PLEDGE TO YOU

We pledge the best possible mail-order service, with prompt attention to your needs. Anything you buy from us that is found to be defective when you receive it will be replaced (same title) if returned within 30 days. (Naturally, this applies to discontinued items only if the original title remains in stock. If it does not, substitution of another title of your choice may have to be made.)

Proud Member of The Lancaster Chamber of Commerce & Industry